Enjoy peace of mind when you shop with one of Australia's leading online store for IT products. All our products are covered by the full Manufacturer's Australian warranty. In the rare case of having a defective product, please contact our service department and we will handle your return in the most professional and efficient manner.
All products sold comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for the compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty Return or Product Returns:
To return your purchase, please apply for a Return Material Authorisation (RMA) Number. Please see below for more information.
Return Material Authorisation (RMA) number
A RMA number is required prior to returning any product for repair or replacement. This is your reference for the return. Please log in and complete the Online RMA Request form to obtain an RMA number or email th details to us at email@example.com. The RMA form requires you to enter the invoice number, products part number, serial number and the reason for the return. For any return, it is essential to provide specific and detailed fault/return description. This is so we can better understand your requirement & process your request quickly. After submitting the form, you will be issued with an RMA number within 24 hours. All RMA# issued are valid for 14 days for you to return the product.
Returning the Product
Please ensure you clearly mark the Shipping box with the RMA number so that it can be easily identified. Harddrives, Motherboards and Graphics cards are fragile and should be packaged in an anti-static bag + bubble wrap. Please package all goods in proper shipping box so that it won't damage the product or spoil the original product packaging. Save On IT will not be liable for any damaged goods received due to unsatisfactory packaging.
When sending in parcels, please request signature on delivery. We will not be responsible for parcels lost in transit especially without a proof of delivery.
Processing Your Return
Once the returned goods has been received we will process your request in the most efficient manner. You can check on the status of your RMA request by emailing firstname.lastname@example.org.
Types of return:
1. Dead on Arrival (DOA):
Products that are faulty within 30 days of invoice date are eligible for an immediate brand new replacement. For DOA claims, all packaging and accessories must be included with your return. After testing and confirming the described fault, you will be replaced immediately with brand new stock.
2. Defective Returns
Products that are still under Manufacturer Warranty can be returned to us for replacement or repair.
Notebooks, Monitors, Branded PC’s outside the DOA period can be returned directly to the authorised repair center for faster turn around. If you need contact information for the closest service center please don't hesitate to contact email@example.com.
All products purchased from Save On IT include a 12 month warranty from the invoice date of purchase. Additional manufacturer's warranty is available on most other products and can still be returned to Save On IT for processing. These product will be replaced or repaired at the manufacturer's discretion. Please be aware that a $45 administration and testing fee may be invoked if the product returned is tested to be 'not faulty'.
3. Received Incorrect/Damaged Goods
In the rare circumstances where you received products that are incorrect, a replacement will be issued immediately Please ensure that the incorrect product is returned in original condition/packaging and remains unopened.
Damaged goods caused by shipping must be alerted to us immediately so that an investigation can occur. Please make special notes of the damage next to signing for the delivery. If you signed for the parcel as received in good condition, it may limit the option of claiming damage in transit. Photographic evidence is essential so please take photos of the damage where possible.
4. Non Defective Returns
A product returned for non-technical reason may be subjected to a 15% re-stocking fee as per our Terms and Conditions of purchase. Any product returned must be unopened, as ‘new’ in a resalable condition.
CUSTOMER SERVICE CENTER - Manufacturer's Service Center contact details.
For more information please contact: firstname.lastname@example.org