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Warranty Information

 

Enjoy peace of mind when you shop with one of Australia's leading online store for IT products.   All our products are covered by the full Manufacturer's warranty as well as full Australian warranty.    Unlike many other stores which only offer reduced warranties, we will always cover the full manufacturer's warranty.   In the rare case of having a defective product, please contact our service department and we will handle your return in the most professional and efficient manner.   

All products sold comes with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for the compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Shop with confidence at SaveOnIT and rest assure that our products are:

  • 100% sourced only from authorised wholesalers.    Your goods are covered by full Australian Warranties.
  • All products are supplied brand new and in perfect condition.
  • We provide full Manufacturer's warranty so your product is covered

 

 

Warranty Return or Product Returns Procedure

 

  1. Apply for a Return Material Authorisation (RMA) Number.   Please see below for more information.

  2. Return the goods to the specified location with the RMA clearly marked on the shipping box

  3. SaveOnIT will assess the returned goods and process the case based on your request & our policy below

 

Return Material Authorisation (RMA) number

A RMA number is required prior to returning any product for repair or replacement.   This is so the returned goods can be easily identified and you also have a reference for your return.   Please login and complete the Online RMA Request form to obtain an RMA number.   Please read this page fully for more helpful information prior to submitting for a RMA.    

The RMA form will require you to enter the invoice number, products part number, serial number and the reason for the return.   For any return, it is essential to provide specific and detailed fault description or reason of return.   This is so we can better understand your requirement & process your request quickly.   Having 'Faulty' or 'broken' will result in delays and can sometimes result in No Fault being found due to not knowing the circumstances.  After submitting the form, you will be issued with an RMA number within 24 hours.  All RMA# issued are valid for 7 days for you to return the product.  

 

Returning the Product

Please ensure you clearly mark the Shipping box with the RMA  number so that it can be easily identified.  Harddrives, Motherboards and Graphics cards are fragile and should be packaged in an anti-static bag + bubble wrap.  Please package all goods in proper shipping box so that it won't damage the product or spoil the original product packaging.    SaveonIT will not be liable for any damaged goods received due to unsatisfactory packaging. 

When sending in parcels, please request signature on delivery.  We will not be responsible for parcels lost in transit especially without a proof of delivery.  The Returns address will be notified when when you are provided with your RMA number.

 

Processing Your Return

Once the returned goods has been received we will process your request in the most efficient manner.   You can check on the status of your RMA request by emailing service@savonit.com.au.   For warranty eligility, please read below information.

 


Warranty & Returns Eligibility

To be eligible for a return, your product must fall into one of the following categories. Please read the entire page prior to requesting an Online Return Material Authorisation (RMA) number. 

 


1. Non Defective Returns

A product returned for non-technical reason is subjected to a 15% re-stocking fee as per our Terms and Conditions of purchase.  Any product returned must be unopened, as ‘new’ in a resalable condition.  SaveonIT does not refund on incorrect purchases, only a store credit can be issued.

 


2. Dead on Arrival (DOA)

Products that are faulty within 14 days of invoice date is eligible for DOA (Dead on Arrival).   For DOA claims, all packaging and accessories must be included.  Upon testing and confirmation of the described fault, you will be replaced immediately with brand new stock.   If no stock is available, a credit may be issued at the customer’s discretion.

 


3. Defective Returns

Products that are still under Manufacturer Warranty can be returned to us for replacement or repair.   Please see below for exceptions:

  • Notebooks, Monitors, Branded PC’s, Printers and Scanners outside the DOA period should be returned directly to the authorised repair center.   This is in accordance with manufacturer's policy as goods can be replaced/repaired quicker in this manner.   If you need contact information for the closest service center please don't hesitate to contact service@saveonit.com.au.

  • Physical damage, bent pins, damage caused by power surge, improper use/installation or mishandling of a product voids Manufacturer's warranty and will not be accepted for return.

  • Data is not covered by product warranty and should be fully backed up prior to return.   It is very likely that the storage device will be replaced or repaired with a different unit and the original stored data will not be available again.

  • All software sold is none-returnable once it has been opened.    This is due to copyright issues.    Please check carefully that you have ordered and received the correct product prior to opening the packaging.

 
All products purchased from SaveonIT include a 12 month warranty from the invoice date of purchase.  Additional manufacturer's warranty is available on most other products and can still be returned to SaveOnIT for processing.   If deemed faulty, these product will be replaced or repaired at the manufacturer's discretion.  Depending on stock availability, unrepairable items may be credited or substituted with similar goods once confirmed by the customer.
 
Please be aware that a $45 administration and testing fee may be invoked if the product returned is tested to be 'not faulty'.   
 
 

4. Received Incorrect/Damaged Goods

We're sorry!  In the rare circumstances where you received products that are incorrect, a replacement will be issued immediately   Please ensure that the incorrect product is returned in original condition/packaging and remains unopened.  
 
Damaged goods caused by shipping must be alerted to us immediately so that an investigation can occur.   Please make special notes of the damage next to signing for the delivery.    Photographic evidence is essential so please take photos of the damage where possible.
 


 

CUSTOMER SERVICE CENTER - Manufacturers direct warranty service
 
For more information please contact:  service@saveonit.com.au
 
All products purchased from SaveonIT come with warranties and guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure.  You are also entitled to have the products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
 
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