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Frequently Asked Questions regarding license key orders:

Q. How soon will I receive the license key by email after the order is placed?

A. The license key orders are processed during business hours Monday to Friday between 9am to 5pm AEST.  Your license key will be emailed within 1 business day (Exception applies for Queensland Public holiday & weekends).

Q.  Can I use the license key to renew my current subscription?

A.    Yes the license key supplied can be used to renew existing subscription or to start a new subscription.

Q.   I still have weeks/months left in my current subscription.  Can I purchase in advance at the special price?

A.    Yes you can purchase now and activate your license key at a later date.  The subscription period only beings when you activate the software.

Q.   Where do I download the software?  Is it the latest version?

A.    The download link and license key will be emailed to you after the completion of the order.  With email license key, you always get the latest version.  You will be given details to download from the official website.

Q.   Are the license key Australian license

A.    Yes the product key are Australian license keys which are used in A/NZ region.  Once activated, you can use them overseas as you travel.

Q.   I have not received my license key after 1 business day.  Who do I contact?

A.    Please help check your spam folder just in case our email has been filtered incorrectly.  If still not received, please email us with your order# and we can resend it for you.

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